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Frequently Asked Questions

How does the ordering process work?

o Once we are set on the model and specs, we’ll send you a final order confirmation with all your order details.  We start the process of building your frame after a 50% deposit.  

 

Can I make changes later in the ordering process?

o Basically, yes.  But there are some cutoff dates throughout the process to stay on the timeline.  

 

How long does it take to order a frame or bike?

o Depending on the season, lead times are pretty steady at about 10-12 weeks.  But please note this can stretch with custom paint and/or custom geometry.

 

How do I figure out my geometry?

o No problem, we can help size you in.  We do a Q&A to dial you in and make sure you’re on the right size.  We always send a geometry drawing to you to confirm before we build anything!  

 

Do you offer custom geometry?

o We do, reach out if you’re looking for a full custom geometry or just some small changes.

 

Where’s your gravel bike?

o Check this space in about 3-4 weeks.

 

What are my options for paint and color?

o Take a look at the paint page here for a listing of all our standard colors.  Above and beyond this, we do a lot of custom paint jobs.  Custom paint usually runs from additional $150-500

 

Can I do a custom build?

o Take a look at our standard builds, they are pretty solid.  If you are looking for something beyond this, send us a message and we help sort you out.  Custom build kits are subject to availability.  Yes, we can do Campagolo.  Would love to do Campagnolo!

 

Can I order a frame with rim brakes?  Discs are just a fad!

o #rimbrakesarentdead

 

I have my own (fork/wheels/etc), can I send to paint to match?

o Yes absolutely!  We do this all the time.  Cost depends on the item and type of painting.

 

What is your warranty policy?

o We offer a 5 year warranty on any manufacturing defect.  This does not include natural wear and tear, environmental damage such as rust, crash damage, etc.  

 

What if I crash and ruin my bike?

o We offer a crash replacement discount, stay safe out there!